Return & Exchange Policy

Each piece is made to order, so we’re unable to accept returns for refunds. That said, we want you to feel good in what you ordered.

Exchanges (size issues)
If your item doesn’t fit quite right, we offer one free size exchange.

• Contact us within 7 days of delivery
• Item must be unworn and unwashed
• We’ll send a replacement in your preferred size

Damaged or incorrect items
If your order arrives damaged or incorrect, we’ll make it right.

• Contact us within 7 days of delivery
• Include a photo of the issue
• We’ll send a replacement at no cost

Final sale
Because each item is made to order, we do not offer refunds for:

• Change of mind
• Incorrect size selection (beyond one exchange)
• Items that have been worn, washed, or altered

How to request an exchange
Email us at hello@papercharacters.com with:

• Your order number
• The item and size you’d like instead

We’ll take care of the rest.